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Help Center
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Get Started
What are the main menus in Jouver?How do I set my starting invoice number in Jouver?What are the key features of Jouver How long does it take to set up Jouver?What plans does Jouver offer?Is there a free trial?How many vehicles can I add in the free plan?What vehicle types does Jouver support?What languages does Jouver support?Is support available 24/7?test
Features & Usage
How do I buy a vehicle from a company in Jouver?How does the license plate auto-lookup work?How do I sell a vehicle to a private individual?How do I process a trade-in transaction?What documents does Jouver generate automatically?What information does the Stock page show?How to manage your vehicle trim and optionsWhat does the Sales page show?Can I create quotes and convert them to invoices?How do I create a quote and send an invoice?How do I add discounts to quotes or invoices? How do I use electronic signatures in Jouver?Can I export my sales data?How do I handle tax on vehicle purchases?Can I see tax information in my exports?How do I create a service invoice not related to vehicle sales?What should I do if the electronic signature icon stays red?What if the vehicle license plate lookup doesn't work?What payment methods can I record in Jouver?Can I track deposits and remaining payments?How do I email a quote or invoice to a client?Can I customize the terms and conditions on my documents?What happens to a vehicle in stock after I sell it?Can I see how long a vehicle has been in stock?How do I track my profit margins?
Staying Compliant
Is Jouver compliant with anti-fraud regulations? Is Jouver compliant with financial anti-fraud regulations?Is Jouver compliant with inventory ledger and sequential record IDs regulations? Is electronic signature legally valid?Where are electronic signatures stored?
Transaction Type
How do I choose the right transaction type?What is "Sell to Individual" transaction?What is "Buy from Individual" transaction?What is "Sell to Individual + Trade-ins" transaction?What is "Sell to a Company" transaction?What is "Buy from a Company" transaction?What is "Vehicle Consignment" transaction?

What if the vehicle license plate lookup doesn't work?

License plate lookup depends on database availability and accuracy, which varies by country and region. If the automatic lookup returns no results, first double-check that you've entered the license plate exactly as it appears on the vehicle, including correct spacing, dashes, and characters. Some regions use letters that look similar to numbers or vice versa. If you're certain the entry is correct but lookup still fails, the vehicle may not be in the accessible databases yet (if very recently registered) or the database connection may be temporarily unavailable. In these situations, Jouver allows you to proceed by manually entering all vehicle information.

Type or paste the make, model, variant, first registration date, and VIN from the vehicle's documentation. This manual entry functions exactly the same as auto-filled information in all subsequent processing. Some dealers verify VIN accuracy by checking the physical VIN plate on the vehicle against their entry. While manual entry takes a bit longer, it ensures you can always proceed with your transaction even if automatic lookup isn't available. As databases improve coverage and reliability, lookup success rates continue to increase.

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