What should I do if the electronic signature icon stays red?

Red icon means the signature request was sent but not completed. Verify the email wasn't rejected or in spam, confirm the client's email address is correct, and check that the link hasn't expired. Contact the client to confirm receipt.

Details: A persistently red signature icon indicates the signature process isn't complete and requires follow-up. Start by verifying in your own email system that the signature request was successfully sent and didn't bounce back with a delivery error. Ask your client to check their spam or junk folder, as automated emails sometimes get filtered incorrectly. Confirm with the client that the email address you have on file is actually current and actively monitored. Signature links may have expiration periods for security reasons, so if significant time has passed, the link might no longer be valid. In that case, you can resend the signature request by clicking the Digital Signature button again. Walk your client through the process if they're unfamiliar with electronic signatures: they need to click the link in the email, review the information displayed, and explicitly click the signature button. Some clients may be hesitant about electronic signatures due to security concerns, so be prepared to explain the legitimacy and security of the process. If problems persist, verify your own internet connection and Jouver system status, as technical issues on either end could prevent the signature from processing.